FAQs

General Questions

Do you have a physical store?

We are an online store based in Kuwait. We often participate in local markets and Expos. Follow us on Instagram to know about our next participation!

How can I apply a discount coupon?

You can find the discount box in your shopping cart before the checkout page. Type the discount code and click apply for the code to take effect.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order, along with your order details.

Or, you can track your order through Order Tracking here

How can I track my order?

  • Click on “Order Tracking” in the main menu.
  • Enter both your Email address and Order Number.
  • Click "Track Order"

Local - Kuwait

When will my order be delivered?

Click here for updated delivery timings and scheduling.

What are the accepted payment methods?

Cash on delivery, K-net, Visa, MasterCard, ApplePay.

How can I return / exchange my order?

Please check our return and exchange policy and contact us on WhatsApp through +965 99177466

International / GCC

Do you ship internationally?

Yes, we do.

To place a GCC / international order, please contact us on WhatsApp through +965 99177466 and you will get an estimation for the shipping cost and timing.

What are the accepted payment methods?

Visa, MasterCard.

How are the international shipping rates calculated?

Shipping rates outside Kuwait are determined according to the size or weight of the package and according to the country to which it is sent.

Can I return / exchange my order?

Unfortunately, we currently don’t accept returns or exchanges for International orders.

I received a damaged shipment. What can I do?

Please contact us on WhatsApp through +965 99177466